The Communication Adviser has a direct impact to how our clients view our compliance with Medicare Part D regulations and has a direct correlation with their confidence in CVS Caremark's ability to administer their plans from a CMS oversight perspective. This position is responsible for the CMS regulatory communications we send to our Part D clients, establishing new ideas for using Sharepoint to share Med D information internally and to our Part D clients, preparing and hosting calls with Part D plans (webinars) to discuss 'hot' CMS regulations, and preparing/hosting Med D educational bi-weekly calls for our Account Services/Sales teams that support Med D clients. This position will also have responsibility for the development and oversight of key program activity tracking as it relates to Part D client satisfaction (related to our communication activities) and ensuring that communication TATs are met within our clients' expectations..
This position will develop project plans and work closely with internal business partners to ensure communications that support Medicare messaging reflect the positioning and business development strategies to promote the priorities of the Medicare segment; ensure consistency of messages; and support the objectives of the sales organization.
Write, review and edit the documents provided by subject matter expertise related to Medicare, including, letters, forms, presentations, whitepapers, FAQ, talking points, and standard operating documents for the Medicare Team and support of the sales and account services staff.
This position requires the ability to quickly coordinate with Medicare Program Services subject matter experts and cross-functional business areas to make decisions and implement communication projects designed to ensure that CMS guidance and its impact on service CVS Caremark provides to it clients is communicated accurately in a format clients can comprehend. Clients use these tools to discuss complex regulatory issues with their regional offices so it is absolutely critical that the content is accurate and easily understood. This individual must have the ability to communicate complex CMS requirements to Caremark's key strategic clients and resolve any discrepancies that may arise between Caremark and our client's interpretation of CMS regulations.
Write articles for routine online newsletter communicating Medicare messaging for primarily internal audience.
Leverage communication and tool best practices using e-mail, web-based, survey and database tools.
This individual may be asked to interact directly with CMS and should be at a level to represent CVS Caremark to our Part D clients and CMS.
This adviser must ensure that our client facing and internal documents are professional and accurate from a CMS regulatory perspective. This is key for our Part D plans, SilverScript Insurance and the other Part D clients.
College degree in Journalism, Communications or related field.
9 Years of experience in business communications preferably in a healthcare environment. Skill in managing and prioritizing multiple projects. Skill in understanding process flow and reporting of statistics. Experience with creating client-facing professional documents, webinars and websites.
Demonstrated leadership and team oriented mentoring skills. Well developed interpersonal skills with an emphasis on effective interaction with various management levels and peer groups. Posses the ability to mentor team members. Excellence in personal and managerial organizational, follow-up and follow-through skills. Ability to drive cross-functional teams through the decision making process.
Knowledge of Prescription Benefit Management industry
Knowledge of Microsoft Office Suite with a focus on Excel, Powerpoint, Word, Outlook or Lotus Notes and Web applications. Sharepoint knowledge/or the ability to quickly gain sharepoint skills.
Excellent verbal and written communication skills (be comfortable articulating complex issues to all levels of management).
Excellent organizational and time management skills
Excellent interpersonal and collaborative skills
Able to work in fast paced and changing work environment with quick turnaround
Able to work collaboratively with people in a team environment
Able to work independently
Requires attention to detail
Ability to meet deadlines with a variety of responsibilities
Ability to work effectively with multiple functional areas
Ability to exercise professional judgement in analyzing and resolving client issues
Ability to creatively solve problems when dealing with a variety of variables in situations where standard resolutions do not exist
Ability to thoroughly explain impacting results to internal and external clients
Desired Skills & Experience
Strong Relationship/Client Management