Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
Similar Jobs
View more jobs in San Jose, CA
View more jobs in California

Job Details

Technical Writer - User Education

San Jose, CA

Apply for this job


Job ID 2018-4099
Location US-CA-San Jose
Category R & D

About the Job

Technical Writer - User Education

At 8x8, we are innovating every day by turning vision into reality. A 6-Time Gartner Magic Quadrant Leader worldwide for Unified Communications as a Service, Worldwide, **MEMBERS ONLY**SIGN UP NOW***., is serving the communication needs of thousands of small and medium businesses. Self-user assistance is a key component in our product experience and technical writers play a crucial role in serving the information needs of our customers. 8x8 documentation delivers the essential information to developers, system administrators, and end-users enabling them to use the product effectively. Our goal is to help customers find answers to their questions with little effort. To join hands in this effort, 8x8, Inc. is looking for a SaaS savvy Technical Writer who can take complex information and communicate it clearly to our audience. You will collaborate with a global team of subject matter experts to create content that enhances the overall user experience.
As a Technical Writer focused on user education content, you will communicate with users worldwide through feature overviews, detailed configuration guides, how-to guides, FAQs, and other online materials.
* Write, edit, and maintain high-quality documentation to enable customers to use 8x8 products effectively.
* Collaborate with a global team of subject matter experts including product management and engineering, to understand the business needs of customers and how our products help customers in meeting these needs.
* Install and play with our products, develop a deep understanding of our products and use this experience to update/create user-centric documentation.
* Write user guides, administration guides, troubleshooting guides, feature overviews, how-to guides, release notes, and FAQs for 8x8 products.
* Manage the authoring, publishing, and localization hand-off of the documentation.
* Participate in all aspects of documentation development, from product planning through product release.
Minimum qualifications
* BA degree in English, Journalism, Technical Writing, or a related field or equivalent practical experience.
* 2 years of collaborative technical writing and editing experience, or software services and applications.
* Experience working in authoring tools such as Madcap Flare, Adobe Communication Suite, and image editing tools.
* Experience with agile development and tools such as Confluence, Git, Jira and HTML5.

Preferred qualifications
* Experience with multimedia with a proven ability to turn complex concepts into an easy to understand multimedia format such as infographics or short videos is a plus.
* Passionate about learning new technology and products and offer innovative experience with user assistance.
* Copyediting and substantive editing skills.
* Motivated and driven to improve self-help tools and overall customer experience.

About the Company

8x8, Inc. (NYSE: EGHT) is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in over 100 countries across six continents. 8x8s out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing.
In todays competitive market 8x8 continues to deliver service excellence, with a consistent, innovative, cohesive, progressive and dynamic culture.
For additional information, visit ***********, ************** or connect with 8x8 on LinkedIn,
Twitter, Google and Facebook

Additional Information

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English | Espaol.
View the Right to Work Poster in English | Espaol.


Job Type


Job Reference


Job ID


Enter your details to join Resume-Library and apply for this role


First Name

Last Name

Latest Job Title

Zip Code

Authorization to work in the U.S.

- Select -
I am authorized to work in this country for any employer
I am authorized to work in this country for my present employer only
I require sponsorship to work in this country

I am authorized to work in this country for any employer

I am authorized to work in this country for my present employer only

I require sponsorship to work in this country

This email already exists
Enter your password to login and apply

Forgotten your password?

Apply Now

Company info

Sign Up Now -

Similar Jobs:
Responsibilities Investigative journalism is more important now than ever before. At NBC Bay Area, the NBC Owned station for the San Francisco Bay Area, we\u2019re leading the charge in changing laws and people\u2019s lives. As ...
Digital News Show Producer - KNTV
Location : San Jose, CA
Responsibilities The Digital News Show Producer will be responsible for conceptualizing, writing, producing and editing original video programming across our digital and social media platforms.   This person will work closely ...
Public Communications Specialist
Location : San Jose, CA
Job Description Under direction, to assist with public and news media relations and marketing promotional efforts; and to write and edit marketing and information materials. Typical Tasks Assists in developing, coordinating, condu...
What I liked about the service is that it had such a comprehensive collection of jobs! I was using a number of sites previously and this took up so much time, but in joining EmploymentCrossing, I was able to stop going from site to site and was able to find everything I needed on EmploymentCrossing.
John Elstner - Baltimore, MD
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
JournalismCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
JournalismCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 JournalismCrossing - All rights reserved. 168