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Communications and Community Engagement Mgr. Job

Company name
Massachusetts General Hospital

Cambridge, MA

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The New England Precision Medicine Consortium is seeking a Communications and Community Engagement Manager to support a landmark federally-funded 5-year joint effort, the All of Us Research Program, at Partners Healthcare System (PHS) and affiliated hospitals and community health centers together with Boston Medical Center and its community health centers. The Manager will have the opportunity to work in a vibrant, collaborative environment that is bringing together researchers, clinicians, patients, and communities to advance health in one of the largest ever research studies in precision medicine.

This national initiative will contribute significantly to the development of a research cohort that will enroll more than 90,000 participants from the New England region who volunteer to share their health information over many years to improve health outcomes, fuel the development of new treatments for disease, and catalyze a new era of evidence-based and more precise preventive care and medical treatment.

The Communications and Community Engagement Manager will provide daily direction and manage to two or more team members dedicated to engagement and communications. This position will require: 1) building relationships with diverse health care providers, leaders, communities, organizations and stakeholders for the All of Us Research Program in New England; 2) driving robust engagement and retention plans and activities, 3) managing internal and external PR and communications, 4) managing program marketing, 5) providing support for study Principal Investigators and Co-Investigators related to engagement and communications and 6) working with national Consortium partners to coordinate robust engagement and retention plans and activities, and ensure coordination of important central communications, for this multi-site and multi-state study.

The goal of this new position is to ensure successful implementation of the research program's engagement and communication plan to meet national and local milestones for engagement, enrollment, and retention of diverse participants. Stakeholders will include participants enrolled in the research program, the PHS and BMC patients and families, healthcare providers, and other employees, community partners and community advisory panel members, community ambassadors, and the general public.

The Communications and Community Engagement Manager will work closely with Principal Investigators, Engagement Leads and staff at our sites across the New England Consortium, as well as National Institutes of Health (NIH) and its engagement and communication teams to ensure that oversight and approval of messaging and activities is obtained and disseminated, and that local materials and messages are tailored to individual communities as part of our engagement, outreach, and dissemination activities, for diverse racial/ethnic and geographically diverse communities and individuals. The Communications and Community Engagement Manager will serve as the lead in meetings and communication with the NIH on PR and marketing aspects of the program.

Core values of the All of Us Research Program include the imperatives that participants will reflect America's rich diversity, participants are partners who have full access to their information, and the program will be a catalyst for positive change. The candidate should demonstrate previous experience of commitment to these values and working with diverse communities.This position will be based out of Boston, MA at the Brigham and Women's Hospital and Massachusetts General Hospital. Regular in-state travel between Boston and area hospitals and community health centers will be required for periodic meetings, as well as less frequent out-of-state travel with notice.


Manage engagement and communications team member(s) as assigned, providing a positive environment dedicated to achieving outcomes and milestones.

Work closely with the New England Precision Medicine Consortium (PHS and BMC) internal communications teams as well as external diverse partners to develop, plan, obtain approval, and effectively disseminate news, communications, media relations, collateral materials and implement outreach events.

Interact and maintain liaison with PHS, BMC, NIH, and outside/community agencies and partners to facilitate the program's objectives and core values to reach diverse communities.

Creatively contribute to the development of communications-related activities.

Build and maintain relationships with New England media outlets to promote and raise awareness about the All of Us Research Program.

Work with local organizations to advertise and market the All of Us Research Program.

Manage and implement the activities of the PHS engagement and communications team, ensuring achievement of milestones and deadlines. The team includes engagement lead investigators, an Engagement Coordinator with community engagement and social media experience, and a Marketing Specialist with video and multimedia production skills.

Develop, write and edit press releases and other required copy. This includes generating and managing email copy, website content, video scripts, video production, press releases, newsletters, print collateral, and social media posts.

Work with vendors to produce and distribute collateral.

Identify, build, and maintain relationships with community organizations, primary care and specialty practices, and faith-based organizations to enhance the All of Us Research Program presence in diverse communities.

Develop and schedule work plans in accordance with specifications and funding allowances; oversee daily operations and coordinate communications activities; implement actions based on leader-identified priorities.

Prepare periodic reports and records on program activities, progress, status or other special reports for management or outside agencies.

Evaluate communications effectiveness to develop improved methods and processes.

Participate in meetings and committees to implement plans and identify additional collaborative opportunities for promoting the program.

Other duties as identified.


Manage 2 direct reports and will be responsible for hiring, firing, corrective action and performance evaluations.



Bachelor's Degree in communications, journalism, marketing or related field required

5 years marketing and communications experience required

Previous supervisory experience required

Demonstrated experience or understanding of clinical research or academic research settings


Outstanding strategic thinking, planning and communications skills.

Self-motivated, willing and able to take initiative.

Ability to work both independently and with a team, resolving issues with a positive outcome

High level of integrity, ethics and professionalism.

Strong verbal and written communication skills and computer skills.

Demonstrated excellent interpersonal skills and experience building strong relationships across organizations and/or community groups.

Spanish fluency is preferred but not required.

Demonstrated experience working with diverse populations.

Experience building relationships across organizations.

Substantive experience with detailed marketing and/or communications-related project management programs to maintain and provide daily, weekly, and monthly progress reporting to various stakeholders.

Experience with technical tools such as website content management, customer management applications, or cloud-based collaboration tools including Confluence, Slack, and/or Box, and with social media applications.

EEO Statement

Massachusetts General Hospital is an Equal Opportunity Employer.

By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

Partner's Healthcare is acting as an Employment Agency in relation to this vacancy.

Job Criteria:

Start Date:

Position Type: Full-Time Permanent

Years of Experience Required:

Education Required:

Overnight Travel:

Vacation Time:

Company info

Massachusetts General Hospital
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Company Profile
Since 1811, Massachusetts General Hospital has been committed to delivering standard-setting medical care. Throughout the decades, the hospital has had a consistent commitment to advancing that care through pioneering research and educating future health care professionals.The third oldest general hospital in the United States and the oldest and largest hospital in New England, Mass General continues its tradition of excellence today. Mass General has consistently placed among the top hospitals on the U.S. News & World Report Best Hospitals Honor Roll since the survey began in 1990. In 2015, Mass General was named #1 in the nation based on our quality of care, patient safety and reputation in 16 clinical specialties. In 2013, Mass General was also redesignated a Magnet hospital, the highest honor for nursing excellence awarded by the American Nurses Credentialing Center.

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