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Technical Writer

Quincy, MA

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we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.
Req ID: 
In these roles you will be responsible for:
Responsible for the preparation, review, revision, publishing, and maintenance of technical documents including user documentation, online help, reference manuals, and Q&A and testing technical publications
Attend project planning and development meetings.
Write and edit technical documentation for assigned project's configuration, policies, procedures, and workflows, simple to complex in nature
Gather technical information from clients, including technical subject matter experts, business partners, and other project team members
Participate with the project team in the planning and testing phases of new software releases/updates and workflows
Work with subject matter experts and trainers to edit and update workflows and related training reference materials
Schedule and manage tasks and approval workflows to meet project deadlines
Maintain a current internal documentation library
Generate reports on requests received, work-in progress, and completed assignments for maximum transparency and workload management
Prepare reports, responses, and briefings targeted to a wide range of audience
Coordinate layout and design of documents
Work on all phases of documentation
Follow client style, business guidelines, and department standards in using approved templates and tools
Requirements for this role include:
Bachelor’s degree in English, journalism, communications, or similar discipline
5 years of writing technical documentation or equivalent experience
Excellent writing, editing, and proofreading skills
Knowledge of technical writing principles, including topic-based writing and workflows
Experience delivering content through a variety of methods including web portals, online help, and print technical guides
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills to interact effectively with clients, subject matter experts, and management, and proactively communicate questions and needs
Self-motivated and detail oriented
Strong time management and organizational skills with the ability to handle multiple projects with various priorities and deadlines
Ability to work both independently and in a collaborative environment
Ability to create and maintain spreadsheets using MS Excel
Strong knowledge of documentation tools and systems, also stays current on new technologies in documentation and industry best practices
Optional (nice-to-have’s)
Certificate in technical writing
Experience working in SharePoint
Working knowledge of XML Editor
Working knowledge of HTML and CSS
Experience and working knowledge of UNIX-based platforms
This is a full-time salaried position with a group company within NTT DATA.  Please note, 1099 or corp-2-corp contractors will NOT be considered. This position is only available to those interested in direct staff employment opportunities.  We offer a full comprehensive benefits package that starts from your first day of employment.
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