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User Documentation amp Training Manager

Lisle, IL

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User Documentation & Training Manager Duration: 5-month contractnLocation: Lisle, IL Overview: The CRS Group is currently looking for a User Documentation & Training Manager for one of our clients in the Lisle area.The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations. Job Description: -This position is for a senior User Documentation & Training Manager who is self-driven and innovative with strong technical writing skills, technical aptitude and the ability to relate to our diverse customer base, including truck drivers, fleet managers, service managers, dealers and techniciansn-This role involves communicating complex information clearly, concisely and accurately, and without relying on jargonn-Our User Documentation & Training Manager will be a key link between engineers, marketing associates, developer advocates, as well as all external users and developersn-Understand complex information and communicate the information to people with diverse professional backgroundsn-Prepare instruction manuals, instructions, FAQs pages, and other supporting documents, using various media and communication channels, to communicate complex and technical information more easily, under tight deadlines and short product cyclesn-Develop, gather, and disseminate technical information among customers, designers, and manufacturersn-Define and execute training strategies and plan Duties and Responsibilities: -Determine the needs of end users for documentation and trainingn-Study and learn products and review with product designers and developersn-Organize and write supporting documents for our productsn-Research, create and test online help for multiple product versions of our connected services productsn-Use photographs, drawings, diagrams, animation, and charts that increase usersu2019 understandingn-Select appropriate medium for message or audience, such as manuals, webinars or online videosn-Standardize content across platforms and median-Work with technical staff to gather usability feedback from customers, designers and stakeholdersn-Revise documents as new issues arise Qualifications: -BA degree in English, Journalism, Technical Writing, a related field, or equivalent practical experiencen-5 years of experience writing and editing user documentation in a web or mobile app production environmentn-2 years of experience developing and implementing training programsn-Confident, professional, and effective communication skills, both verbal and writtenn-Ability to work with all levels and departments in an organization and get his/her point across in a concise, articulate, and congenial wayn-Proactively taking the initiative to research solutions online and come up with creative solutions to content problemsn-Proven ability to succeed in a fast paced and somewhat ambiguous technical environmentn-Ability to own complex documentation projects with minimal supervision and meet tight deadlines with multiple deliverables Preferred Qualifications: -Experience working closely with engineering and product management teams as part of the software development processn-Experience developing and editing video and social media contentn-Experience in content management systems and/or help toolsn-Previous work history in manufacturing or transportation industries, especially commercial truckingn-Experience working with software for CRM, Sales, Learning Management Systems, or Advertising/Marketing crs_avelasqueznss #82374 Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.

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