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Job Details

Internal Communications and Change Management Specialist

Location
Oklahoma City, OK, United States

Posted on
Sep 10, 2021

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Job Information
Deloitte
Internal Communications and Change Management Specialist
in
Oklahoma City
Oklahoma
Internal Communications and Change Management Specialist
Office of the CEO: Audit & Assurance Strategy Execution Team (ASET)
Job Title: Specialist, Internal Communications and Change Management
Channel/Function: Audit & Assurance (A&A), Deloitte & Touche LLP
Level: Specialist, Internal Communications and Change Management
Travel: During the COVID-19 pandemic, all travel is suspended. Post-pandemic: Up to one week bi-annually with additional travel during peak project times, if necessary.
Group: Office of the CEO: Audit & Assurance Strategy Execution Team (ASET)
About the Audit & Assurance Strategy Execution Team:
The ASET team is aligned to the A&A Strategy Office, reporting to the A&A Chief Strategy Officer, and enables A&A PPMDs and professionals to successfully execute the A&A strategy. In support of A&A strategic priorities, the team drives awareness and action through effective internal communications and change management strategies and fosters employee commitment and sustained strategy adoption to achieve transformational change. This team specializes in the disciplines of change management, internal communications, and employee engagement. The team works closely with A&A Executive Committee leaders and their teams; the team also collaborates with Learning, Public Relations, and Marketing to optimize impact.
Position summary:
Are you a creative thinker with excellent communication and project management skills? Do you have a strategic and executional mindset that can deliver high-value communication and change management results that drive business objectives?
Deloitte is seeking a passionate Internal Communications and Change Management Specialist to join our Audit & Assurance Strategy Execution Team (ASET). The role is responsible for supporting the execution of effective internal communications strategies, plans, and deliverables that drive employee engagement and adoption of large-scale organizational transformation, inclusive of implementation of future of work initiatives, process changes, growth strategies, and technology deployments. You will work closely with your colleagues on an integrated internal communications and change management team, as well as with senior leaders and subject matter experts.
Work you'll do:
Work with internal stakeholders to design, develop, and implement communications plans, processes, and content to drive key aspects of the A&A strategy.
Develop impactful change management and communications plans that assess business readiness, align stakeholder groups, consider change impacts, and enable and inspire our business of 12,000 professionals to take action; ensure appropriate sequencing of messages and campaign launches through thoughtful internal communication plans.
Write and edit timely business-wide internal communications and change management deliverables in support of A&A strategic priorities (e.g., leadership messages, news stories, articles, videos, surveys, talking points, webcast content, business-wide content, internal website pages, frequently asked questions, etc.)
Assist with defining and measuring change adoption metrics and key performance indications (KPIs) for change management efforts; support the design and delivery of focus group sessions and survey analysis.
Employ strong project and change management skills (initiating, planning, executing, managing, and closing projects to achieve plan objectives); organize and support debrief sessions with project teams.
Work with your Coach to design and manage your personal and professional development plan; seek opportunities for professional growth and expansion of communications and change management skills and experiences
Key relationships and development:
Develop relationships with fellow communications and change management team members to solve problems
Develop trusted advisor relationships and provide communications and change management counsel to key internal clients, including leaders across the organization
Qualifications required:
Bachelor's degree, preferably in Communications, English, Journalism, Change Management or Organizational Development
Minimum 2-3 years' experience in communications, change management, or a related area
Experience in employee communications as part of large-scale change management efforts to drive the implementation of organizational transformation efforts is a bonus
Proficiency in Microsoft Office (Word, Excel, PowerPoint: specifically, on presentation, design, and storytelling)
Strong writing and editing skills and previous writing/editing experience in internal communications, public relations, marketing, or journalism field
Demonstrated expertise in creative and content direction
Excellent oral, written, and interpersonal skills
Strong knowledge of leading practices in corporate communications and change management impacts
Basic understanding of change management frameworks and tactics
Experience working collaboratively in a virtual environment with team members across multiple offices/locations
Ability to travel as required, if needed (once travel restrictions are lifted)
Key attributes:
Strong project management skills, including ability to prioritize tasks and assignments
Ability to work independently on multiple assignments while maintaining top-quality deliverables
Sense of urgency and responsiveness with the ability to manage multiple task assignments simultaneously and work effectively in a fast-paced environment
Strategic thinker, solution-minded; proactive approach with ideas
Strong interpersonal relationship skills
Detail-oriented, organized, flexible
Agile and adaptable to change
High-energy, positive attitude, collaborative work style; works well under pressure
Professional and positive attitude with internal clients and with colleagues
Sense of responsibility and accountability for the success of assigned projects and deliverables
Commitment to maintaining discretion and confidentiality at all times when dealing with sensitive or proprietary information
Preferred:
Experience with website design and/or content management systems
Experience with Adobe Creative Suite and video editing software including Camtasia
Data analysis skills and capabilities
Change management certifications (e.g., Prosci)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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